Terms & Conditions

Customer Returns

www.football1st.com is a discount UK supplier to Businesses, Football Clubs, Local Authorities, Universities, HM Forces, Schools and Colleges. All orders placed with our company are accepted on the basis that you are business customer. We wont ever recommend garment sizes to customers, some manufacturer’s state suggested ages/sizes, but you will appreciate that children of the same age are not the same size. As a result, we as a Company always advise ordering samples prior to ordering a team purchase, especially on children’s adidas sizes as adidas garments can vary greatly in size based on the fit of the garment.

Customers must complete the return form on the website within 7 days of receiving goods to entitle them to free returns, if applicable. If the form is not completed within this time period then customers will be charged a minimum of 15% of the value of the returned items. No returns will be accepted after 14 days of the receipt of goods. We will confirm to you by email if we are able to accept a return based on our returns policy within 5 working days. Acceptance of returns of goods after the 7 day period is at the company’s discretion. Discontinued items may not be accepted for return and is again at the discretion of the company. If discontinued items are accepted for return they may be subject to an additional restock and administration fee. If we agree to the return of goods, we will issue you a return authorisation number by email and the procedure for the returns. Items must not be returned without this authorisation number. Failure to comply with our returns policy will result in your return being refused and any costs will be your sole responsibility. Once accepted for return, customers must ensure goods are back with us within 6 working days of the customer receiving the authorisation number. Any items that are received after this time period will be refused and customers shall be subject to the delivery charge to have the items sent back out to them.

All goods that are accepted for return must be complete and in an unused condition, the product must be undamaged and in the original packaging within 7 working days of receiving our return authorisation number.

If items are returned with no tags or bags a charge of 50% or £5, depending on the greater value, shall be applied.

We are unable to accept any personalised goods for return. We are also unable to accept any clearance items or base layer shorts/bottoms.

Refund of shipping return cost is only applicable on faulty products and where agreed prior to the return of the item(s). Where Discount Football Kits have asked for a product to be returned and it is then deemed to be faulty Discount Football Kits shall cover the cost of the return postage up to a maximum of £7.50. If the return postage exceeds this price, please contact Discount Football Kits directly before sending items back.

Please read below to understand our returns policy.

Incorrectly Ordered Garments/Sizes/Colours/Quantities

We are an internet based company and all orders should be confirmed in writing. Any orders placed by telephone are entirely at the customer’s risk. We rely on the customer to order the correct Garments, Sizes, Colours and Quantities.
If www.football1st.com supplied your order correctly, we will not accept any costs incurred in exchanging products. All costs, including a possible restocking charge and delivery charges will be the responsibility of the customer. www.football1st.com should be notified in writing via the returns form, within 7 days of receipt of any items you would like to return. We will not accept any liability after this time.
All goods that are accepted for return must be complete and in an unused condition, the product must be in a resalable condition and in the original undamaged packaging within 7 working days of receiving our return authorisation number. The customer must submit the return form on the website if they would like to return goods, this must be done within 7 days of receipt of your order.
You are unable to return any personalised or clearance goods for return, while we are also unable to accept all base layer shorts/bottoms.

Faulty Items

We as a company reserve the right to refund for a faulty item rather than replacing it. This is dependent on the item and will be discussed further by one of our customer service representatives upon completion of the returns form. If the alternative decision is made and we do provide customers with replacements, we shall not be liable for any costs related to embellishment carried out by any other company whatsoever.
Please note that incorrect application or use of machinery and materials during the embellishment process can cause faults to develop with the garments, therefore we reserve the right to reject any garment fault where we believe the fault has potentially been caused by an embellishment process not carried out by us.

Returns Costs

Where you have submitted the return form on the website, and we have agreed to accept a return, you the customer will be liable for any costs incurred in returning the items to us and accept that you are liable for any possible administration and restocking costs involved. The costs will vary based on quantity, weight and brand of items agreed for return. This cost will be confirmed to you when we confirm your returns authorisation number. The company encourages all customers to use a secure and tracked service.

What Defines A Sample Order:
Only orders which meet the below points will be accepted to be a Sample Order.

1. The sample order contains no more than 1 of each colour/size garment.
2. The sample order contains no more than 3 styles of garment.

Terms and Conditions for the Return, Exchange or Refund of a Sample Order:

All samples supplied by football1st.com are fully refundable (except for postage and packing charges) provided the following is strictly adhered to;

1. Our online returns form is completed within 7 days. The returns form can be found here https://www.football1st.com/returns
2. Once accepted for return, samples are returned within 5 working days.
3. All samples are returned in their original condition.
4. All samples are returned with all tags and packaging complete, if tags have been removed or packaging damaged then an administration charge to rectify this may apply, or in the worst case scenario result in the rejection of your return.
5. All samples are returned in a saleable condition.

On any Sample items that you were to return that do not adhere to the above strict re saleable guide lines, will result in your return being rejected and no refund will be issued. If you require the goods to be returned to you, you will be liable to pay for administration and return delivery charges. These will be communicated to you based on the individual situation and quantity of goods.

All orders, returns and refunds are bound by our standard terms and conditions

Delivery Charges

The company charges for all deliveries. All orders require a signature; the courier will make three attempts to deliver your goods. If you are not available to sign for the order and the goods are returned to us, you will be recharged for another delivery. We cannot be held responsible for delays in delivery due to circumstances beyond our control.

Website quoted delivery prices are based on a UK Mainland address only, excluding BFPO, Channel Islands, Northern Ireland, All Isles and Outer Hebrides. Some Scottish locations may require an additional delivery charge, you will be notified once you have placed your order, or alternatively contact us prior to placing your order.

Please note that once we dispatch your order from our warehouse, it is then your responsibility to ensure that someone is present to sign for the parcel. If your order is then returned to us by the courier due to either an incorrect address supplied or that no one was available to sign for the parcel then we will need to receive a further payment for the same amount of paid delivery at time of the original order, this is to cover the costs associated with your order being delivered back to us by the courier company. We will then also need to take a further payment to redeliver your order to the same amount paid on the original order. Please note that if you have used a promotional code and received free delivery, then a charge will need to be taken before we will resend your order and also to cover the cost of the return of the goods back to ourselves due to the non delivery. All customers with a delivery address outside of the UK mainland, please email [email protected] with details of your order for shipping costs to your address.